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ITIL :: View topic - PIR's - Who conducts a PIR? Change or Problem Management
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PIR's - Who conducts a PIR? Change or Problem Management

 
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jpmackl
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Joined: Feb 28, 2005
Posts: 6
Location: Minneapolis

PostPosted: Thu Oct 11, 2007 3:41 am    Post subject: PIR's - Who conducts a PIR? Change or Problem Management Reply with quote

Has this changed in V3 - I was under the impression in V2 that Change Management completes PIR's? What are your thoughts?

Thanks!
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AlphagamerTyson
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Joined: Dec 13, 2006
Posts: 14
Location: Belgium

PostPosted: Thu Oct 11, 2007 4:35 am    Post subject: Reply with quote

First of all: no need for cross posting...your question will be answered if you post it in only one section as well..
That being said I am sure a PIR is part of Change Mgt in V3
Need to look it up in the V3 books cuz I haven't read Service Transition or Operation yet ..
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jpmackl
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Joined: Feb 28, 2005
Posts: 6
Location: Minneapolis

PostPosted: Fri Oct 12, 2007 6:35 am    Post subject: Reply with quote

Hi - I found the following online - does this compare to how you conduct your PIR's?


Checklist Post Implementation Review (PIR)
ITIL Process: Service Support Change Management


An investigation takes place during the PIR, as to whether the following information related to the implementation is entered into the Change Record:

Functional and operational tests
Operational tests
Begin
End
User tests
Begin
End
Summary of Test results
Actual implementation
Begin
End
Acceptance Tests
Begin
End
Date of acceptance
Where necessary, with which restrictions?
Time and effort
Actual time and effort for the implementation
Statements as to the achievement of objectives
Objectives of the Change achieved?
Where necessary, with which restrictions?
Cost, time and effort adhered to for the implementation?
Findings arising from the implementation and lessons in order to avoid future mistakes
Closure date of the Change Record
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Mark-OLoughlin
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Joined: Oct 12, 2007
Posts: 306
Location: Ireland

PostPosted: Fri Oct 12, 2007 11:03 pm    Post subject: Reply with quote

Hi,

PIR should be an activity of Change Management. You want to ensure the change had the expected and desired result.

Within problem management you may also have a review after a change was implemented to see if the expected result of the change to correct the problem resolved the problem though I wouldn't call this a PIR within Problem Management. It belongs in CM.
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joeblough
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Joined: Jun 06, 2007
Posts: 17

PostPosted: Thu Oct 25, 2007 3:57 am    Post subject: Reply with quote

I agree with Mark. Change Management owns PIR. I am not sure how V3 defines it, but I do not think that V3 will stick this important component of Change Management process to Problem Management. It just does not make any sense.
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Timo
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Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Sat Nov 17, 2007 3:45 am    Post subject: Reply with quote

From the exam (at least v2) stand point the correct answer is Change. However, Problem also uses PIR. While it is not an ITIL must have activity, it is mentioned in the ITSMF version of the ITIL book and is considered a best practice.

PIR for problem can simply be a project post mortem, if a problem has initiated a project to resolve it, or as it's own stand alone activity.

But for the exam, stick with Change Wink

Cheers,

Michael
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jmc724
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Joined: Nov 06, 2007
Posts: 14

PostPosted: Sun Nov 18, 2007 8:31 am    Post subject: Reply with quote

I agree with all of you all, I cannot stress how much this is an important aspect of CM.
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