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ITIL :: View topic - Standards & Rules
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Standards & Rules

 
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gumdigger
Newbie
Newbie


Joined: Sep 30, 2007
Posts: 1

PostPosted: Sun Sep 30, 2007 6:19 pm    Post subject: Standards & Rules Reply with quote

Hi there

I am currently assigned to evaluated help desk package that follow the ITIL standards. I fairly understand what ITIL means but i am just not able to get what sort of standards and sets of rules are involved when they talk about ITIL standardized help desk packages. Can someone help me clear it out please...
thankss
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3312
Location: London, UK

PostPosted: Wed Oct 17, 2007 4:07 am    Post subject: Reply with quote

Real easy

There is no way to certify attest or make any software ITIL compliant.

ITIL is process and people.

The only thing to look at is whether the tool will be flexible enough to allow the process that the people follow be duplicated in the tool

ITIL oriented is about the only thing that you can say about any tool
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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