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ITIL :: View topic - The Boss
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The Boss

 
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KenWilliamson
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Joined: Dec 09, 2005
Posts: 7

PostPosted: Wed Apr 19, 2006 9:37 am    Post subject: The Boss Reply with quote

I am trying to implement a basic change management process at a company. CAB is comprised of 4 IT managers and requires approval by all for before a change is approved.

The director ( who is one of the four) wants to have final approval on all changes and want the ability to push a change through.

What is the best practice here?
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Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Wed Apr 19, 2006 5:33 pm    Post subject: Reply with quote

Ken

This sounds very much like our paper system, but we have 6 signatories based on roles not positions in the company

I think best practice is that you resist (if possible) as your Change manager (probably answerable to said director) should have final say after taking into account the Business requirements - In practice will your director have the time to sign of all the changes? - ours are far too busy.

It will probably be ok in the beginning with only a few changes per month, but as the process is used by more people, we have found that they were unavailable and we needed to find deputies more and more.

As I said we now have sign-off based on roles (we are a Managed Services provider)

Implementer, Customer Service manager for Client, Service Desk, Operations, Peer(for Technical content) and Change Team

I hope this helps

Regards

Ed
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