We do ours electronically these days - our RFC is a word document with the 2nd last page as a set of basic review questions.
We mail the page to the person releaseing the change into live and they fill it in and send it back - the questions are listed below.
Has the Change had the desired effect & met its objectives? If No, detail shortfalls below.
Are the Users / Customers content with the result? If No, detail shortcomings below.
Have there been any unexpected/undesirable side effects? If Yes, input detail below
Were the resources required to implement the Change as planned? If No input detail below.
Did the Implementation plan work correctly/as planned? If No, detail differences below.
Was the Change implemented on time? If No, detail why not below
Was the Regression Plan needed? If Yes, detail reasons below
If Yes to question 7, Did the Regression Plan work correctly? If No detail errors/reasons below
We feed the 'wrong' answers into a simple excel spreadsheet and build a set of metrics showing how many problem / failed changes we have. We also look for common failings and attempt to educate the implementers to remove these errors.
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