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ITIL :: View topic - What do you find most challenging about ITIL?
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What do you find most challenging about ITIL?
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In your experience, which of the following has been the most challenging aspect of applying the ITIL framework to Service Management?
Designing and implementing specific process - information, procedures, etc.
 8%  [ 4 ]
Acquiring and implementing and integrating supporting technologies - Service Desk Software, etc.
 2%  [ 1 ]
Integrating the ITIL management and control process with existing operational and systems management practices.
 14%  [ 7 ]
Getting senior management sponsorship and support and securing adequate resources.
 14%  [ 7 ]
Making and assessing a business case for ITIL - measuring success, establishing ROI, demonstrating value, etc.
 10%  [ 5 ]
Establishing a suitable organizational structure, roles, responsibilities, authority, reporting, etc.
 6%  [ 3 ]
Establishing a clear set of policies, objectives, critical success factors, etc, to guide and define your implementation of ITIL.
 6%  [ 3 ]
Evangelizing ITIL in your organization; winning hearts and minds, getting buy-in, etc.
 37%  [ 18 ]
Total Votes : 48

Author Message
Senior Itiler

Joined: Mar 12, 2005
Posts: 255
Location: Melbourne, Australia

PostPosted: Mon May 15, 2006 8:28 pm    Post subject: Reply with quote

Not only comittment - but money to train all staff to foundation certificate level.
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Joined: Jul 05, 2006
Posts: 1
Location: Australia

PostPosted: Thu Jul 06, 2006 9:46 am    Post subject: Reply with quote

Your reference to the presentation: "Top 5 challenges' facing ITIL implementations", which you presented in May 06, my question is, would it be possible to obtain a copy of the paper?

I have just joined the community, and found a lot of good reference material already.
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Joined: May 12, 2006
Posts: 2
Location: India

PostPosted: Fri Jul 07, 2006 10:51 pm    Post subject: Reply with quote

When implementing ITIL, I would first keep in mind the business case - i.e how far business can profit from it. After all you spend a lot time, money and efforts in the ITIL implementation - if you are not going to reap benefits or good ROI, everything done so far becomes futile.

Rjp, wish we could get the copy of the minutes of your conference...that we would miss badly Sad

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