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ITIL :: View topic - ITIL compliant tool for SD, SLM, licensers, etc....
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ITIL compliant tool for SD, SLM, licensers, etc....

 
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Eire
Newbie
Newbie


Joined: Jan 25, 2006
Posts: 4

PostPosted: Fri Mar 17, 2006 11:02 pm    Post subject: ITIL compliant tool for SD, SLM, licensers, etc.... Reply with quote

Hi,

Are there any good ITIL compliant tool on the market that is a solid platform for handling ServiceDesk requests, Incident handling, Problem Handling, Monitoring of SLA:s, licensinventory functions and other ITIL necessary functions?

I know about:

Touch paper
NILEX

Any other suggestions?

/Cheers,

Patrick
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itilimp
Senior Itiler


Joined: Jan 20, 2006
Posts: 172
Location: England

PostPosted: Sat Mar 18, 2006 4:05 am    Post subject: Reply with quote

What kind of budget do you have to spend? This will have quite an impact on which tools you go for.
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Guerino1
Senior Itiler


Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Sat Mar 18, 2006 10:38 am    Post subject: Reply with quote

Please feel free to look at our KnowIT platform, at TraverseIT.com.

Regards,
_________________
[Edited by Admin to remove link]
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Oz
Newbie
Newbie


Joined: Dec 09, 2005
Posts: 8

PostPosted: Sat Mar 25, 2006 12:43 pm    Post subject: Here is one Remedy for you Reply with quote

You can melt your budget with remedy, it will do all you need..
Tho one nice facet of remedy is it can do most /all of your biz functions.


What problem you trying to solve ??

Rememeber people dont' want to own a drill.
People just want to drill holes.


Look at what process you need to report on .
What KPI's you wish to capture .. etc
Then once you know the targets then look at how to report on /from those targets.

oz
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