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ITIL :: View topic - Known Error: definition versus practice
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Known Error: definition versus practice
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eisbergsk
Senior Itiler


Joined: Nov 01, 2004
Posts: 81
Location: Sask, Canada

PostPosted: Wed Oct 18, 2006 8:45 am    Post subject: Reply with quote

Quote:
The critical part of problem management according to ITIL is that the problem manager has responsibility for a problem throughout it's lifecycle.


I like this comment very much. How nice it is that we have this forum to discuss the finer points of semantics and meaning and application of process to achieve our PM goals. Discussions like this are why I love this group.

/Sharon E
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