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ITIL :: View topic - Known Error: definition versus practice
Joined: Nov 01, 2004 Posts: 81 Location: Sask, Canada
Posted: Wed Oct 18, 2006 8:45 am Post subject:
Quote:
The critical part of problem management according to ITIL is that the problem manager has responsibility for a problem throughout it's lifecycle.
I like this comment very much. How nice it is that we have this forum to discuss the finer points of semantics and meaning and application of process to achieve our PM goals. Discussions like this are why I love this group.
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