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The Itil Community Forum: Forums

ITIL :: View topic - Who is using EPICOR ITSM ?
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Who is using EPICOR ITSM ?

 
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ITJunky
Newbie
Newbie


Joined: May 02, 2007
Posts: 1

PostPosted: Thu May 03, 2007 3:19 am    Post subject: Who is using EPICOR ITSM ? Reply with quote

I would like to hear your experiences with Epicor ITSM.
Our company has the cold version (Clientele) and wants to upgrade.
We want it to support Service Desk, Incident-, Problem-, Change-, and incident management, but I like to hear some real-life experiences with this product.
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Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Thu May 03, 2007 5:12 pm    Post subject: Reply with quote

Hi ITJunky

We are currently using Clientele for Service Desk, and we had to customise it to hell and back to make it do what we wanted.

When we started to look at upgrading, we naturally looked at our current supplier for their solution - this was a disaster - no-one seemed to know what the software could and could not do. I am not sure if it was due to ill informed sales staff or what, as even the techie accompanying our salesman did not seem to know what was going on.

Not something I could recommend.

Regards

Ed
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