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ITIL :: View topic - DSL
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DSL

 
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feng_sh
Newbie
Newbie


Joined: Nov 16, 2006
Posts: 1
PostPosted: Thu Nov 16, 2006 6:11 pm    Post subject: DSL Reply with quote
Hi,
I am trying to implement the DSL procedure in our organistaion. Then use the visio to create flowchart. need some help on the same.

where should the DSL/DHS start?

can I start with: procurement stage?
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Azard
Senior Itiler


Joined: Apr 26, 2005
Posts: 56
PostPosted: Mon Nov 20, 2006 10:46 am    Post subject: Reply with quote
hi, I am not sure what you mean by implement the DSL procedure?

Are you trying to define where Applicaiton Development ties into Release, Configuration Management, Change Management, Service Level Management?

The questions I would start to ask are:

What am I trying to accomplish and why?
Is there some "pain" that you are trying to resolve?
Are you instill a level of discipline within Application Development?
Are you trying to ensure each application has an OLA or UC supporting it?

Answer a these questions, and the direction of where to start may become clear.

Cheers,

Azard
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