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The Itil Community Forum: Forums
ITIL :: View topic - Using ITIL processes as cost center in accounting and budget
Posted: Fri Mar 17, 2006 10:54 pm Post subject: Using ITIL processes as cost center in accounting and budget
Hi,
Is there anyone with thoughts about the possibility to use each process as cost centers to use in accounting and budgeting work within a matrix organization?
The requirement for this will be that all resources (staff, aso.) will be allocated to a process.
So the idea will be that the budget for a process could be like below:
Is this possible or even suitable? And is it anyone with experience of allocate staff working within processes (totally replace the ICT process with Service Support and Service Delivery processes).
I guess the question is kind of philosophical, but it is of great interest for me if anyone have real experience of such approach.
I don't have real world experience with this but I suspect it comes down to how large your organisation is.
In ours there is no way this would work because we all do a bit of everything. So you'd end up billing x% of someone's salary based on time spent working within one process, x% amount to another etc. Far more hassle than it is actually worth.
Where you have huge numbers of staff who only work on one process, this may work - though I remain doubtful personally.
What is it you would be hoping to achieve by taking this approach?
Posted: Fri May 19, 2006 4:31 pm Post subject: After some time...
After thinking a while I think neither processes nor services wouldn't be a good choice for Cost Centres.
Costs and budgets based on such division will be very flexible. It is really hard to say what is the cost of Incident Management. Easier is to connect costs to teams.
We use cost models of our services to count how much they cost. But it is anly use for offering - not budgeting or accounting.
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