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ITIL :: View topic - PM with Tasks
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PM with Tasks

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Joined: Mar 21, 2006
Posts: 17
Location: India

PostPosted: Thu Jun 08, 2006 5:40 pm    Post subject: PM with Tasks Reply with quote


This is a specific case I want to discuss.
I used to think that a problem tikcet should not have tasks.
For the resolution of the problem a change request should be created and that should have tasks which would resolve the problem once the change is completed.

But our client here wants to implement tasks with Problem management. That implies the problem management team will define the solution required, create related tasks and assign them to appropriate teams for closure. The problem ticket is then closed once all the tasks are completed.

Would like to have your comments if my basic assumption was incorrect. And also is it a good idea to have tasks related with PM ticket.
Nikhil Kulkarni.
Application Analyst
cMango.. The Services Management Company

The taste of low quality lingers long after the satisfaction of low price.
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Joined: Mar 12, 2005
Posts: 255
Location: Melbourne, Australia

PostPosted: Thu Jun 08, 2006 11:20 pm    Post subject: Reply with quote

Apart from process admin: eg, raise an RFC, fill in the soultion report, whatever - the tasks associated with a rpobelm will be different each time, as every problem is different.

So it looks like they just wnat to do a bit of man management with the tool, using tasks to monitor peoples activity.

If the thechnology they have supports it, its their dime. I can't see it undermining the Problem Managment process.

There is however nothing I am aware of in the ITIL framework that would require this.
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