Posted: Thu Jun 08, 2006 5:40 pm Post subject: PM with Tasks
This is a specific case I want to discuss.
I used to think that a problem tikcet should not have tasks.
For the resolution of the problem a change request should be created and that should have tasks which would resolve the problem once the change is completed.
But our client here wants to implement tasks with Problem management. That implies the problem management team will define the solution required, create related tasks and assign them to appropriate teams for closure. The problem ticket is then closed once all the tasks are completed.
Would like to have your comments if my basic assumption was incorrect. And also is it a good idea to have tasks related with PM ticket. _________________ Regards,
cMango.. The Services Management Company
The taste of low quality lingers long after the satisfaction of low price.
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