Joined: Mar 12, 2005 Posts: 255 Location: Melbourne, Australia
Posted: Sun Jun 11, 2006 2:30 am Post subject:
Service Level Management is a process (really a collection of processes, and activities ordered around a service development 'business cycle')
The Service Desk is a function - a unit with in the IT organisation. There are no 'Service Desk Processes'
The Service Desk uses the products of service level managment - most notable SLA's and the Service Catalogue. A lot of the information collected at the service desk will also be an input into Service Level Managment.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum