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ITIL :: View topic - Defining changes
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Defining changes

 
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ITILjunky
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Joined: Jun 12, 2006
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PostPosted: Tue Jun 13, 2006 2:11 am    Post subject: Defining changes Reply with quote

Hi all,

I am having difficulty developing guidance regarding change management documentation required for audit purposes. The company I work for does not have a CMDB unfortunately. The task assigned to me, is to develop guidance documenation for the following:

1) Determing a minor change vs. major change
2) Based on definition of minor vs. major change, change management workflow must be appropriate based on change
3) Document appropriate testing required for specific changes

Thus far, I haven't found much guidance on determining testing documentation required for specific changes (i.e. cosmetic change, change affecting financial reporting, etc).

Any help would be greatly appreciated.
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