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ITIL :: View topic - Distinguish between ‘Standard Changes’ and ‘Service Requests
Posted: Mon Jun 12, 2006 8:57 pm Post subject: Distinguish between ‘Standard Changes’ and ‘Service Requests
Hi,
Standard changes are those which are pre-authorized and follow an established path, are often requested and the impact is known.
Our challenge is, how do you distinguish between ‘Standard Changes’ and ‘Service Requests’ in the CMDB?
The issue is that a colleague documenting his Change Policy wants to reduce his workload. So he’s renamed all ‘Standard Changes’ as ‘Service Requests’ & thus removed it from his domain!
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