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ITIL :: View topic - Change process Documents
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Change process Documents

 
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nawaz
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Joined: Jun 16, 2006
Posts: 5

PostPosted: Sat Jun 17, 2006 1:43 am    Post subject: Change process Documents Reply with quote

Hi there,

I was wondering if anyone had any Change Management process template documents I could work from ? We currently have a change process but not process owner. That's wher I come in Smile. I did the ITIL service management and divery course and sat the exams (results pending at end of this month..yikes!) I want to work on the Change process taking my site as effectively a greenfield site approach. I was hoping for a helping hand in the right direction by using good process templates. can anyone help ? I would be most grateful.
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rjp
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Joined: Mar 12, 2005
Posts: 255
Location: Melbourne, Australia

PostPosted: Sat Jun 17, 2006 6:14 pm    Post subject: Reply with quote

I don't know that there are 'process' templates.

But you might like to try the Govt of Ontario's GO-ITS standard for change management. Easy to find on the web, and public domain. Putting <"Go-ITS" ITIL> into Google brings it up as the first link for me. It covers process outlines 'swimlanes', information - RFC fields, classification etc, and roles and responsibilities.

If it's not what you are looking for, it should still get you started.
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nawaz
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Joined: Jun 16, 2006
Posts: 5

PostPosted: Tue Jun 20, 2006 2:45 am    Post subject: Reply with quote

Thanks for pointing me in the right direction. I have had a look at the documents \ Guides and they have given me a good insight on layout of a process document. Thnaks for taking time to reply. It is much appreciated.
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