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ITIL :: View topic - GNU tool for a knowledge Data Base
javierarcal Senior Itiler Joined: May 27, 2005 Posts: 79 Location: Madrid-Spain
Posted: Tue Jun 27, 2006 9:04 pm Post subject: GNU tool for a knowledge Data Base
I am right now implementing incident and problem management, and we want to implement a knowledge data base to improve the proactivity in incident and problem management processes.
Do you know any GNU tool Knowledge Data Base.
Thanks a lot
Best Regards from Madrid
Senior ITIL Consultant
dirkverhagen Newbie Joined: Jun 11, 2006 Posts: 9
Posted: Tue Jun 27, 2006 11:04 pm Post subject:
why not choose a tool that combines helpdesk and KDB in one?
try to search for Knowledge Data Base at sourceforge.net
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