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ITIL :: View topic - Transition from call centre to service desk??

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Transition from call centre to service desk??

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sach0111
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Joined: Jun 15, 2006
Posts: 18

Posted: Mon Jul 03, 2006 3:13 pm Post subject: Transition from call centre to service desk??

Hi, I would like to know how do i go about the transition from a call centre to a service desk. The company is an ISP and has a call centre that s outsourced. They would like to change this to a service desk. Has anyone gone through the same. Please reply.

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