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ITIL :: View topic - ITIL Capacity Management; scope 2, buy 5
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ITIL Capacity Management; scope 2, buy 5

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We currently manage capacity of our IT nfrastructure using the following approach:
we do not have a formal practice
 25%  [ 2 ]
we look at historical trends from our performance management software
 12%  [ 1 ]
we use spreadsheets
 37%  [ 3 ]
we use a formal capacity management software solution
 25%  [ 2 ]
we use the "scope 2, buy 5" approach
 0%  [ 0 ]
Total Votes : 8

Author Message

Joined: Jul 06, 2006
Posts: 3
Location: Austin, TX

PostPosted: Thu Jul 06, 2006 11:56 pm    Post subject: ITIL Capacity Management; scope 2, buy 5 Reply with quote

I would like to begin a discussion on ITIL Capacity Management. This is often an overlooked, yet strategic, part of the ITIL Service Delivery model.

Most organizations tend to perform "rule of thumb" capacity planning or use some kind of "scope 2, buy 5" method to ensure excess capacity. Funny thing is, people are only making their environments more complex...admittedly, adding more servers to meet capacity needs has not resolved daily performance firefights.

On a weekly basis, I run into a new Fortune 500 company that is running their infrastructure at an average utilization of 10% or less. Perhaps you are one of them. Perhaps you find this acceptable behavior. Funny thing #2...most would love to have their capacity utilization at 30 - 40%.

Anyone care to support why their "scope 2, buy 5" approach is a good ITIL capacity management solution?
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