Posted: Thu Mar 10, 2005 5:45 pm Post subject: Tools
In my organization, we are in a massive drive to align our IT processes as per ITIL. for this, we have decided not to buy, external tools. Instead, we already have some in house tools which we want to use for aligning our processes as per ITIL.
I would like to know if there are certain pre requisties to these tools (such as a mandatory compliance matrix) for the tool to be ITIL compliant.
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