Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: CharleneBi
New Today: 0
New Yesterday: 56
Overall: 193433

People Online:
Visitors: 38
Members: 1
Total: 39 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Please answer these questions if you have an experience
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Please answer these questions if you have an experience

 
Post new topic   Reply to topic    ITIL Forum Index -> The ITIL Open Guide
View previous topic :: View next topic  
Author Message
Tanpreet
Newbie
Newbie


Joined: Feb 02, 2016
Posts: 3

PostPosted: Wed Feb 03, 2016 3:00 am    Post subject: Please answer these questions if you have an experience Reply with quote

I want the answers of the following 5 questions from the industry perspective.

Ques 1) What are the best practices for IT Governance in ITSM industry?

Ques 2) Where and How ( in which module) Practically IT Governance Contributes in ITSM?

Ques 3) How Freshers, middle level and senior level people can help in making strategies for IT Governance or contribute in ITSM Industry?

Ques 4) What are the potential benefits of IT Governance in ITSM?

Ques 5) What are the biggest mistakes that companies make when it comes to IT Governance?
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3506
Location: London, UK

PostPosted: Wed Feb 03, 2016 8:44 am    Post subject: Reply with quote

1 - CoBIT, ISO20000, ITIL
2 - ITIL - you figure it out where
3 - NOYDB
4 - Why not
5 - Asking stupid questions in a forum
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
paul0738
Newbie
Newbie


Joined: Jul 15, 2016
Posts: 6

PostPosted: Sat Jul 16, 2016 1:14 am    Post subject: Reply with quote

Hi Tanpreet,

The Charming viking answered question one well enough. I think I can add a we bit more value than him on the some of the others.

2: Service Operations Management in BAU would be a critical one, however governance cannot be applied to just one module, it should be taken into account when designing every single module, some more than others, Change Management would be another key one, where as request fulfillment would need little more than properly designed processes and could run and run without a huge amount of change or governance.

3; Each employee can add to a process as part of CSI, feedback from everyone is vital to improve a service. Mid managers would filter out the moans from the valid feedback, and upper management would make the final decision on acting on the proposed changes. Get everyone trained up at least to foundation level and they will be vital to CSI.

4: Tons... Profit mainly by improving services and reducing waste, good processes also make for happy employees.

5: Assuming a single ITIL process running solo will improve things, ITIL works by each process handing over to the next through the account lifecycle, it is better to have all the services in a simple basic form than invest heavily in just one.
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3506
Location: London, UK

PostPosted: Sat Jul 16, 2016 6:41 am    Post subject: Reply with quote

Paul,

I AM NOT CHARMING
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> The ITIL Open Guide All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.