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OK, I can understand a Recovery Plan being drafted and maintained by Problem Managers. Would this Recovery Plan only deal with recovery from a problem - or would it also deal with recovery of a service level?
Would I be right in saying that SLM would oversee this process in order to understand the impact on SLA's and likely restoration of same?
Would it be appropriate for SLM to raise a Recovery Plan against the particular PI that is failing, i.e. Recovery of the Service Level (or levels) rather than recovery of the particular service impacted by the original incident(s) and problem?
If so... what would the PI Recovery Plan say - would it just reference the Problem Managers Recovery Plan??
I think I need some sensible words to help me understand the links here!! Thanks in advance for your kind help.
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