Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: dorothykp3
New Today: 8
New Yesterday: 27
Overall: 231720

People Online:
Visitors: 143
Members: 0
Total: 143



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Selecting a training company
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Selecting a training company

Post new topic   Reply to topic    ITIL Forum Index -> ITIL Certification
View previous topic :: View next topic  
Author Message

Joined: Aug 03, 2006
Posts: 2

PostPosted: Thu Aug 03, 2006 11:57 pm    Post subject: Selecting a training company Reply with quote

I am hoping to take the Service Manager Certification training and examination as soon as possible... I have a few questions for the group: 1. Which training companies provide Manager Level Certification training? 2. How good are these companies.. which has the best record for successful exam certifications from trainees? 3. When are the next exams? I know the ITSM Acadamy has a Service Manager cource which begins October 16-20, continues on October 30-Nov 3 with Exam Prep Nov 13 and exams November 15 & 16, 2006.. the location is Florida..

Any suggestions?

Back to top
View user's profile
Senior Itiler

Joined: Aug 31, 2005
Posts: 550
Location: UK

PostPosted: Fri Aug 04, 2006 8:55 am    Post subject: Reply with quote

All training companies have to be accredited, which keeps standards up. More importantly is to understand how their approach suits you. Some emphasise the techniques for passing the exam more than others. There is much, much more to be gained from the courses than just this, but I would advise asking how much time is spent on mock exam questions, with feedback from the tutors. In my experience, most people have the knowledge, but do not know how to present it in the best way to gain the marks.

Don't underestimate the reading outside of the actual courses - you need to know the red and blue books thouroughly!
Liz Gallacher,
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
Back to top
View user's profile Send e-mail Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Certification All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.