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ITIL :: View topic - ITIL Practitioner Service Desk/Incident Management
dina Newbie Joined: Aug 12, 2006 Posts: 1
Posted: Sun Aug 13, 2006 12:05 am Post subject: ITIL Practitioner Service Desk/Incident Management
Has anyone taken the ITIL Practitioner Service Desk and Incident Management exam?
I am due to attend the training and take the exam soon, but I have been told alot of early preparation should be done beforehand.
Does anyone have any tips? Or remembers anything from when they did the course?
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