Application Management

[gil]

To represent IT demands that are common, straitghtforward, risk free we use the term Service Request as described beblow:
(Service Request A request for a change, usually both common and straightforward, to be made to a service. A Service Request is characterised by the fact that the Change can be made under strict, well-defined procedural control and is therefore (virtually) risk free. Providing access to services for a new member of staff and relocating PCs are two typical examples)

I would like to know what is the best term to represent IT demands for projects that size from medium to large?

[leebc]

I normally apply the following request types which are applicable for either small, medium or large projects/environment.

Request for Change (RFC), Request for Information (RFI) or Request for Service (RFS) or an Incident (request).