For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
The Itil Community Forum: Forums
ITIL :: View topic - Relationships between processes.
Posted: Sat Sep 02, 2006 5:13 am Post subject: Relationships between processes.
Hello,
I am looking for a document that describes the relationships between the processes. I want more detail than is given in Chapter 2 of Service Support. For example I'd like to hear how the outputs of one process are the inputs to another.
I am sure there must be some excellent tables somewhere on the web but I cannot find them today.
Joined: Jan 01, 2006 Posts: 500 Location: New Jersey
Posted: Mon Sep 04, 2006 12:29 pm Post subject:
Hi Mark,
I personally haven't seen anything that actually maps out the inter-relationships between processes. It may exist but it's a long shot, as there are a very large number of processes with very many steps/activities within them.
We focus on the data inter-relationships, leaving the process inter-relationships to be handled through a loose coupling that meets the needs of the individual client. But to be honest, I have yet to see anyone who has a successful inter-relationship mapping of any of the processes, let alone all of them.
If you find something, I'd definitely be interested in taking a look at it and trying to help you out with it.
Regards, _________________ [Edited by Admin to remove link]
Joined: Sep 12, 2006 Posts: 6 Location: bayville new jersey usa
Posted: Wed Sep 13, 2006 5:19 am Post subject:
We are currently looking for SMEs that are subject matter experts in ITIL / ISO 2000 / COBIT / COSO to help us validate the content of the 'ONION' (Ontology In Ontology) which is an OWL semantic model of the processes, procedures and events within these frameworks and the OASIS Business Centric Methodology (guidelines for Service Oriented Architecture). Potential contributers can contact me direct at carlmattocks@checkmi.com _________________ Carl Mattocks
Chair OASIS (ISO/TS 15000) ebXMLRegistry Semantic Content SC
Chair OASIS Business Centric Methodology TC
CEO CHECKMi
vmail (usa) 908 322 8715
Hmm... the process maps from CA (ca.com/technologies/Collateral.aspx?CID=90233&ID=5755) show a very high level of the inter-relations between processes. I don't think I've seen anything detailed in table form though - I'll have to check through my archives.
Joined: Aug 31, 2004 Posts: 28 Location: South East Asia (Singapore, Malaysia, Thailand, Indonesia, Philippines)
Posted: Thu Sep 14, 2006 11:55 pm Post subject: Process Integration :-)
This was actually one of the exercices we had to do during the Service Manager course, to write the input/output of each processes, using a 10x10 matrix.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
