Has anyone identified quick wins to the business of Incident Management? If so could would you be able to share some thoughts?
There are some benefits of IM to the business which I know about from the ITIL documentation, but what I am looking for is something that the business can see and feel immediately to promote some buy in.
Quick one by being able to show cost is relation of service calls related to a particular incident. Being able to quantify the cost per call and having the number of calls due to an incident with a total dollar amount always gets the business side attention. There's quite a few more and will post few more later on.
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