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ITIL :: View topic - ITIL Based work flow in the Organisation
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ITIL Based work flow in the Organisation

 
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fighter
Senior Itiler


Joined: Mar 15, 2006
Posts: 68
Location: Thailand

PostPosted: Fri Sep 22, 2006 2:12 pm    Post subject: ITIL Based work flow in the Organisation Reply with quote

I am currently trying to create ITIL Based work Flow in the Organisation. If any one has any documents on these and would like to share it with me?

This diagaram is typically a big picture on how the work flows from each department to the ITIL Process (IM, Cap M, CM, RM, etc..)

Vimzie!!
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jeffendy
Itiler


Joined: Aug 20, 2006
Posts: 25
Location: Indonesia

PostPosted: Sat Sep 23, 2006 12:06 am    Post subject: Reply with quote

I have a big picture (not in detailed) but it is based on ITSM Reference Model version 3.0 from HP. If it's okay then I will check the level of confidentiality of this document before I can share it with you.

Best regards,
James Effendy
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Fabien
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Joined: Sep 27, 2005
Posts: 207

PostPosted: Sat Sep 23, 2006 4:17 am    Post subject: Reply with quote

That is pretty difficult to do since they should all be different depending on how your organization is structured.
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Fabien Papleux

Accenture
Technology Consulting | Service Excellence
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jeffendy
Itiler


Joined: Aug 20, 2006
Posts: 25
Location: Indonesia

PostPosted: Sun Sep 24, 2006 1:16 am    Post subject: Reply with quote

I agree 100% with you Fabien. The Reference Model is built based on best practices from HP. You still have to customize it based on your organization's service culture and structure. As the basis, the Reference Model can give enough perspective on how to realize the Service Management in IT organization.

Regards,
James Effendy
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Fabien
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Joined: Sep 27, 2005
Posts: 207

PostPosted: Sun Sep 24, 2006 4:19 am    Post subject: Reply with quote

jeffendy wrote:
I agree 100% with you Fabien. The Reference Model is built based on best practices from HP. You still have to customize it based on your organization's service culture and structure. As the basis, the Reference Model can give enough perspective on how to realize the Service Management in IT organization.

Regards,
James Effendy

Do you mind if I take a peak? My e-mail address is fabien@papleux.com
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Fabien Papleux

Accenture
Technology Consulting | Service Excellence
Red Badge Certified

Twitter @itilgeek
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fighter
Senior Itiler


Joined: Mar 15, 2006
Posts: 68
Location: Thailand

PostPosted: Mon Sep 25, 2006 2:27 pm    Post subject: Reply with quote

Hi James,

Could you please send me a copy my email address is vimal(dot)rajasekaran (at) gmail (dot) com

Cheers!!

Vimzie
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jeffendy
Itiler


Joined: Aug 20, 2006
Posts: 25
Location: Indonesia

PostPosted: Mon Sep 25, 2006 4:24 pm    Post subject: Reply with quote

I've sent an e-mail for both of you. Please have a review first.

BR,
James Effendy
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bamsejon
Newbie
Newbie


Joined: Apr 02, 2007
Posts: 9
Location: Falun, SE

PostPosted: Mon Apr 02, 2007 11:29 pm    Post subject: Reply with quote

jeffendy wrote:
I've sent an e-mail for both of you. Please have a review first.

BR,
James Effendy


I'm interested as well.. jon.andersson@ltdalarna.se
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mahen
Newbie
Newbie


Joined: Apr 04, 2007
Posts: 5

PostPosted: Wed Apr 04, 2007 6:33 pm    Post subject: Re: ITIL Based work flow in the Organisation Reply with quote

fighter wrote:
I am currently trying to create ITIL Based work Flow in the Organisation. If any one has any documents on these and would like to share it with me?

This diagaram is typically a big picture on how the work flows from each department to the ITIL Process (IM, Cap M, CM, RM, etc..)

Vimzie!!


Hi dude

we adopted and modified the big picture of ITIL process for ITON based on ITSM framework.. I can share with you .. please send me test mail to mahenvarma@yahoo.com and i will reply to that
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