For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Posted: Wed Sep 27, 2006 5:08 am Post subject: Security Administration (user provisioning)
Hi, I work at a Bank and I'm in charge of the Security Administration Unit (namely, I have the responsability of the mainteance of end user's accounts and permissions), which is hierarchicaly located inside Help Desk Department.
As you could think all of my process are based on ITIL Service Desk, but I feel like my work doesn't fit at all in the Incident Management process.
Could it be better to use ITIL Security Management? I read a little about it, but It seems more oriented to Security Policies Planning, not actually to security provisioning.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
