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ITIL :: View topic - Incident and Problem Investigation
Posted: Thu Sep 01, 2005 8:39 pm Post subject: Incident and Problem Investigation
In spanish:
Revisando los procesos de Gestión de Incidencias y Problemas me asalta la siguiente duda:
¿Debe seguir la Gestión de Incidencias investigando la posible solución de una incidencia o grupo de incidencias que ya está investigando Gestión de Problemas?
Ya se que los objetivos de ambos procesos son diferentes pero me parece un poco ineficiente que Gestión de Incidencias continue investigando la posible solución a un error que ya se ha convertido en problema y está en manos de la Gestión de problemas.
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