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ITIL :: View topic - Can a SD deliver all levels of training
vk100 Newbie Joined: Sep 04, 2006 Posts: 3
Posted: Tue Oct 10, 2006 5:53 pm Post subject: Can a SD deliver all levels of training
Quick question : Can a SD deliver a training to an end user when SD suspects that the end user needs it ?
If yes, until what level of training can be delivered ?
Thanks a lot .
Ziad Senior Itiler Joined: Sep 27, 2006 Posts: 91
Posted: Tue Oct 10, 2006 6:36 pm Post subject:
SD provides information and documentation on how to run a service as a reply to a Service Request. But giving training as we know it, it may be assigned to SD if the staff are experienced enough and are not so busy. but I never encountered such a situation.
fighter Senior Itiler Joined: Mar 15, 2006 Posts: 68 Location: Thailand
Posted: Tue Oct 10, 2006 6:44 pm Post subject:
The basic level of training the end user needs are how to use the services which IT Organisation offers to them.
SD Can maintain FAQ's & general DIY for each of the services which IT Department provides.
You can make use of your internal IT website to publish these details.
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