Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: CHollins
New Today: 5
New Yesterday: 50
Overall: 146268

People Online:
Visitors: 61
Members: 1
Total: 62 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Can a SD deliver all levels of training
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Can a SD deliver all levels of training

 
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Training & ITSM Conferences
View previous topic :: View next topic  
Author Message
vk100
Newbie
Newbie


Joined: Sep 04, 2006
Posts: 3

PostPosted: Tue Oct 10, 2006 5:53 pm    Post subject: Can a SD deliver all levels of training Reply with quote

Hi All,

Quick question : Can a SD deliver a training to an end user when SD suspects that the end user needs it ?

If yes, until what level of training can be delivered ?

Thanks a lot .

Rgds
Back to top
View user's profile
Ziad
Senior Itiler


Joined: Sep 27, 2006
Posts: 91

PostPosted: Tue Oct 10, 2006 6:36 pm    Post subject: Reply with quote

SD provides information and documentation on how to run a service as a reply to a Service Request. But giving training as we know it, it may be assigned to SD if the staff are experienced enough and are not so busy. but I never encountered such a situation.

Cheers,
Z!
Back to top
View user's profile Send e-mail
fighter
Senior Itiler


Joined: Mar 15, 2006
Posts: 68
Location: Thailand

PostPosted: Tue Oct 10, 2006 6:44 pm    Post subject: Reply with quote

The basic level of training the end user needs are how to use the services which IT Organisation offers to them.

SD Can maintain FAQ's & general DIY for each of the services which IT Department provides.

You can make use of your internal IT website to publish these details.
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Training & ITSM Conferences All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.