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ITIL :: View topic - Basic and Standard Changes?
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Basic and Standard Changes?

 
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DYH
Newbie
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Joined: Oct 09, 2006
Posts: 2

PostPosted: Tue Oct 10, 2006 10:01 am    Post subject: Basic and Standard Changes? Reply with quote

We have some interpretation issues at my location. Some believe that there are 2 types of changes - Basic or Standard. A Basic change is one that has never been done before and lacks established procedures and documentation. A Standard change is one which is well known and has established procedures and documentation. Is this the right understanding? In the Service Support reference, I am looking at Figures 8.3a, 8.3b and 8.4. Appreciate your opinion!
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fighter
Senior Itiler


Joined: Mar 15, 2006
Posts: 68
Location: Thailand

PostPosted: Tue Oct 10, 2006 5:18 pm    Post subject: Reply with quote

Yes you are correct.
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Ziad
Senior Itiler


Joined: Sep 27, 2006
Posts: 91

PostPosted: Tue Oct 10, 2006 5:36 pm    Post subject: Reply with quote

In addition, a standard change is a pre-approved change, it doesn't have to go through the change manager, or cab, or Emergency committee for approval before execution.


I do not know what a basic change is Sad

Regards,
Z!
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fighter
Senior Itiler


Joined: Mar 15, 2006
Posts: 68
Location: Thailand

PostPosted: Tue Oct 10, 2006 5:42 pm    Post subject: Reply with quote

Ziad,

Basic change is nothing but Basic Change Management Procedures.

In other words it states all the stages involved in a Change Management Process.

Hope this helps!

Vimzie Wink
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DYH
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Joined: Oct 09, 2006
Posts: 2

PostPosted: Wed Oct 11, 2006 3:00 am    Post subject: Reply with quote

So for clarity - when I receive a change request, do I determine that it is either a Basic Change or it is a Standard Change?
Thanks! D
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