Joined: Aug 11, 2006 Posts: 262 Location: Netherlands
Posted: Fri Sep 29, 2006 10:53 pm Post subject:
The steps to take initially when implementing config are:
1. determine scope of cmdb
2. determine depth of cmdb (config. items)
3. determine atributes of config. items
4. determine (type of) relationships between items
Your question relates to point 2 (depth). This activity defines whether you'll administer components such as pc's, monitors, switches, applications, mice, keyboards as separate items in your cmdb. The decision should always be based on costs and benefits. Is it worthwhile to administer regular keyboards and mice in your cmdb or should you consider them a commodity. And then: specialised keyboards, that might be very expensive, could get a different treatment from "regular" keyboards (same for mice).
Joined: Jan 01, 2006 Posts: 500 Location: New Jersey
Posted: Sat Sep 30, 2006 4:27 am Post subject:
It "vaguely" fits into Financial Management. However, there really is no clear answer if you're looking to ITIL for it.
Realistically, it falls under "Vendor Management", which loosely falls under Financial Management and whose responsibility it is to oversee things like Procurement Management and ultimately ensure that all inflows and outflows (financial and tangible) are inventoried and managed properly.
To address UKVIKING's statement...
These are consumables.
Why would you want to manage mice (other than lab ones)
Same applies to keyboards, paper, ink, diskettes, blank CDs etc.
As for Monitor & printers, they are IT assets. They are alos peripherals.
They need to be tracked for Financial Management and included for Asset Mgmt, so they should/could/would be in the CMDB as a periperhal item. Same with docking stations.
But mice and keyboards are consumables - the cost factor of managing the items is way higher than the cost of the items.
This all truly depends on the size and scope of the enterprise. If you can appropriately and effectively tie the Procurement Request process, to the Receiving Process, to your Inventorying/Asset Management process, to the Deployment Process and to the Configuration Management process, managing such items should be rather effortless. When you do this correctly, tracking/managing such information is very easy and really should cost you very little to do.
I hope this helps,
Regards, _________________ [Edited by Admin to remove link]
Joined: Sep 16, 2006 Posts: 3410 Location: London, UK
Posted: Mon Oct 02, 2006 12:50 am Post subject:
The key point which I was trying to make was that
is the cost of managing the item worth the hassle of against the item
Mice can be found for from $5 US and up
Keyboard - similar but a little higher
If you use specialized keyboards - like Financial institution (traders) etc which have more specialized keyboard functions - then the financial types want to want a proper accounting of them (pun intended) however
do they deserve an entry in the CMDB as a Configuration Item ?
If the mouse keyboard monitor is a CI in the CMDB, what is configurable about them and
They should be tracked as consumables for financial purposes only. As well as part of an Asset Inventory......
If I was internal auditor... I would ask why so many mice, keyboards and monitors....
If your staff use docking stations and laptops, then there would be something like this in your organization _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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