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ITIL :: View topic - Change Management Survey
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Change Management Survey

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Joined: Feb 06, 2007
Posts: 41

PostPosted: Fri Sep 14, 2007 5:54 am    Post subject: Change Management Survey Reply with quote

I would like to get feedback from within our organization about what they think about the change management process. What is working well, what isn't, how is the tool that they are using to submit RFCs, etc...

Is there a set of standard questions that someone else has used or have done this before?

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Senior Itiler

Joined: Oct 13, 2006
Posts: 116
Location: South Africa

PostPosted: Tue Sep 18, 2007 12:00 am    Post subject: Reply with quote

The OGC had a questionnaire-based self-assessment tool that included each discipline of ITIL V2 service delivery and service support. It's now hosted by the itSMF, but I can't access their site at the moment. Try http-:-//-www . itsmf . com/bestpractice/selfassessment.asp or /news/news.asp?NewsID=71

Various consulting firms have their own ITIL maturity assessments but these are usually proprietary.

Search the web for "itil self-assessment".

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Senior Itiler

Joined: Sep 16, 2006
Posts: 3597
Location: London, UK

PostPosted: Tue Sep 18, 2007 9:14 pm    Post subject: Reply with quote


I think that one is geared to determine how ITIL you are

I just di one with my customer base but limited to the CAB etc

Ask them

Are they involved with CM
Do they know the CM policy
what role do they take
ado they go to the cab
do they receive the FSC and other deliverables.

John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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