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Posted: Thu Oct 26, 2006 10:13 pm Post subject: ISO 20000 and ISO 9000
Hi ,
I am implementing ISO 20000 for my employer. This organisation is already iso9000 certified.
ISO 20000 has a part called 'management system' where it details about management responsibility and a PDCA cycle.
ISO 9000 already has a QMS and a management responsibility module.
Pls give me your thoughts on how to integrate both and putting together a comprehensive management system
thank you
You can easily use the same system (QMS) and most of the same principles in the PDCA apply, the amin difference is the process and their responsibilities
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