Posted: Mon Dec 06, 2004 10:55 pm Post subject: Application Management
To represent IT demands that are common, straitghtforward, risk free we use the term Service Request as described beblow:
(Service Request A request for a change, usually both common and straightforward, to be made to a service. A Service Request is characterised by the fact that the Change can be made under strict, well-defined procedural control and is therefore (virtually) risk free. Providing access to services for a new member of staff and relocating PCs are two typical examples)
I would like to know what is the best term to represent IT demands for projects that size from medium to large?
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