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Posted: Tue May 18, 2004 3:43 am Post subject: Certs?
I am new to the whole ITIL situation except that I understand that a product we use in our helpdesk uses it in the background. Can you give me an idea of what certs are available for all of ITIL and specifically helpdesk?
Joined: Oct 06, 2004 Posts: 77 Location: Bloomington, IL
Posted: Sat Nov 13, 2004 1:27 am Post subject:
Thom,
The ceritification structure takes this format:
>ITIL Fondations (Overview of the ten core disiciplines from the Service Support and Service Delivery books)-usually obtained as part of a 3 day course
>ITIL Practioner (Discipline specific ceritifcation for each of the ITIL disciplines)-again a three day class
>ITIL Manager's Certification (sometimes called Master's) (Intensive study of all the disciplines, requiring three-five years experience and extensive knowledge of the disciplines)-a two week course with two four hour written exams on Service Delivery and Service Support
I would recommend doing Foundations (many vendors offer this). Then follow that up with the Incident and Problem Management Practitioner courses. That should be a sufficient start.
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