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ITIL :: View topic - Planned downtime
bobduncan76 Newbie Joined: Jun 05, 2006 Posts: 12
Posted: Mon Nov 27, 2006 4:55 pm Post subject: Planned downtime
Is PLANNED Downtime (ie as mentioned in maintenance window) part of the Availability figure?
If not, I can promise my users 99.9% for example & schedule planned outages for low-impact times, eg late evenings.
What does ITIL say here?
m_croon Senior Itiler Joined: Aug 11, 2006 Posts: 262 Location: Netherlands
Posted: Mon Nov 27, 2006 5:16 pm Post subject:
Planned downtime (i.e. your maintenance window) should not be included in your formal downtime percentage. On the other hand, you should not forget to formally exclude it in your SLA!
Ziad Senior Itiler Joined: Sep 27, 2006 Posts: 91
Posted: Tue Dec 05, 2006 4:51 am Post subject:
A downtime counts as part of your un-availability figures unless otherwise agreed with your customer and specified in the SLA.
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