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ITIL :: View topic - Software License Tracking tool
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Software License Tracking tool

 
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Justrebootit
Newbie
Newbie


Joined: Nov 16, 2006
Posts: 1

PostPosted: Tue Nov 28, 2006 6:19 pm    Post subject: Software License Tracking tool Reply with quote

Is there a decent Software Tracking Tool that is ITIL compliant?
I have Remedy and Altiris for Ticket logging and tracking what is definitely on our machines, but I am looking for a tool that will record what I THINK I have regarding software. One that I can maybe record different departments or teams against?
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Thu Nov 30, 2006 9:35 pm    Post subject: Reply with quote

Justrebootit,

First there is really no such thing as ITIL compliant for anything other than for people/departments/organizations.

ITIL is a people/process set of best practices.

Sorry to be pendantic

As to software tracking, what do you mean ?

Do you mean - tracking the # of installed software on devices such as servers, workstation and the licensing associated with

Do you mean patch management for operating systems, applications and the like

Do you mean just license management

and lastly

Does your organization have even an inkling of a CMDB ?
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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jamilforitil
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Joined: Dec 01, 2006
Posts: 6

PostPosted: Sat Dec 09, 2006 8:13 am    Post subject: Reply with quote

Fully agree with the last post
A tool can be peregrine...
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Cekir
Itiler


Joined: Jan 12, 2007
Posts: 48
Location: Warsaw, Poland

PostPosted: Tue Feb 20, 2007 11:41 pm    Post subject: Reply with quote

Justrebootit,
From your description it looks our EnterpriseEM tool may be what you are looking for.
Go to our com site and check the software compliance part.
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Krzysztof (Chris) Baczkiewicz
IT Standards Support
Eracent
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