This thread seems to have had lengthly discussion. Let me add my thoughts.
I fully agree with Frank Geurino. He is right when he says that ITIL is limited to only production aspects of systems, but what happens before an application/service is put into production is very significant considering production behaviour is based on pre-production planning and implementation. ITIL is totally zero on this. The biggest problem with ITIL is: it talks about what is to be done, but does not say how it is to be done.
In today's world where there are many standards/best practices on application development it does not make sense to take ITIL seriously for non-production issues.
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