Change Management for IT Infrastruture

[Kermit]

Dear all,

I am planning to re-model our exisitng Change Management system by applying the ITIL concept. Is it ture that the creation of the CMDB is a must and how about the Remedy product? Is it ok if I develope an in-house sysetm instead.

Please advise me the proper way to start with.

Regards,
Kermit

[Ed]

Hi Kermit

ITIL is a set of guidelines, a framework of best practices, therefore there is no 'must' about anything.

Do you have to implement a CMDB to run a Change Management process?

No! (I haven't)

But in my humble opinion it is better to do so.

Remedy is one of the market leaders in this field. Their Atrium + Marimba offering looks very impressive, but then so is the price.

How deep your pockets are will determine if you can go that route.

I would suggest starting with a Request For Information (Invitation To Tender, Statement Of Requirements), find 6 or 8 companies that you feel comfortable with, and ask the questions.

Regards

Ed

[joeblough]

I agree with Ed. There is no need for CMDB to implement Change Management Process, although the presence of CMDB helps with the execution of the process.

Remedy is pretty awesome in change mangement process. It will save you a lot of headache in developing your own in house product.

[UKVIKING]

A tool is a tool

Remedy can be a good tool so can any other tool if it is implemented properly.

Design and implement the process. Then get the tool to match the process
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter