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ITIL :: View topic - Service Managment Plan
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Service Managment Plan

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Joined: Oct 11, 2006
Posts: 21

PostPosted: Wed Dec 13, 2006 3:34 pm    Post subject: Service Managment Plan Reply with quote

Hi all,
I have to develop a Service management plan and a service improvement plan - which are part the ISO20k standard. Clause 4 of the PDCA cycle.
Could you pls give me your thoughts of what is necessary to be a part of the plan?
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Joined: Sep 16, 2006
Posts: 3597
Location: London, UK

PostPosted: Thu Dec 14, 2006 6:00 am    Post subject: Reply with quote


What do you want ?

A service Improvement plan is a plan to improve the services which you already have.

to do that you have to take a measure of the service's metric, quality then come up with a plan to improve that

Service management plan is a plan on how to manage the service you provide
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Joined: Oct 20, 2006
Posts: 31
Location: Ireland

PostPosted: Tue Jan 16, 2007 3:04 am    Post subject: Reply with quote

A typical way to start up with the Service Improvement Plan (SIP) is to formalise the processes most likely already existing in your organization: I would imagine you're constantly receiving feedback on the ITIL processes implemented, all you have to do is that you have to give rules for providing, assessing and implementing this feedback. You're not too late to do this for 2007, I think it's easier if you follow a calendar year with the PDCA cycle. So what you can do is, you look around what emails, etc. you got in the previous months with suggestions for improvements and assess which ones do you want to implement and how (Plan). In the meantime you set down the rules in a doc and this is how you manage your SIP.
I hope this helped,
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