I am looking for incident and problem MGMT process

[sawasd]

Hello everybody,

I´m looking for example of incident and problem management process, which was already implemented in companies.

Knows somebody where i can find such examples?

[itilimp]

If you have the money, then invest in the OGC Service Support book for the official ITIL v2 processes.

I've provided some links below that will also help you, but if they are stripped out then please Google instead.

1. becta.org.uk/tsas/index.cfm?refsect=ntss&bcsect=default%C2%A7=fits§=fits&id=MANIFEST01_RESOURCE2 FITS and BECTA as they have some templates you can look at.

2. gov.on.ca/MGS/en/IAndIT/STEL02_047303.html GO-ITS (Government of Ontario Information Technology Standards section 3 on ITSM

3. The microsoft.com/technet/solutionaccelerators/cits/mo/mof/default.mspxMicrosoft Operations Framework which also has extensive guidance freely available.

4. atlas.pinkelephant.com/atlasmd/default.asp ATLAS from Pink Elephant

That should be enough to get you going in the meantime!

[sawasd]

thank you for the links, but this link ov.on.ca/MGS/en/IAndIT/STEL02_047303.html is death.

[itilimp]

Ah sorry - just google Ontario GO-ITS and it will come straight up for you