Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: SEOpumma
New Today: 4
New Yesterday: 26
Overall: 231715

People Online:
Visitors: 122
Members: 1
Total: 123 .



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - How does ITIL affect the organisation?
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

How does ITIL affect the organisation?

Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion
View previous topic :: View next topic  

How does ITIL affect the organisation?
Generally very successful
 12%  [ 1 ]
Can be successful but depends on management of project
 87%  [ 7 ]
Is worth more trouble then its worth
 0%  [ 0 ]
Total Votes : 8

Author Message

Joined: Nov 07, 2006
Posts: 3
Location: UK

PostPosted: Wed Jan 17, 2007 8:41 am    Post subject: How does ITIL affect the organisation? Reply with quote

This is the title of my dissertation. I wish to gain primary data of quantitative value from people who have had past and current experience with ITIL implementations within organisations.
Do you feel that ITIL depends primarily on the knowledge of the management in charge or the acceptance of the employees within the organisation?
How does ITIL affect changes within the organisation? Can it assist with change or is there generally no connection between the two factors?

I need to also ask management levels of an organisation questions with regards to the above title. I am not sure what kind of questions would be appropriate and I was wondering if some suggestions could be made as to how many questions to ask so as not to deter management from responding to my e-mails that I send out, as well as, what questions would provide suitable answers which could then be analysed.
Idea Idea Very Happy Idea Idea
If you could assist me I would be very grateful. I am contactable on:
Back to top
View user's profile Send e-mail

Joined: Dec 21, 2006
Posts: 15

PostPosted: Wed Jan 17, 2007 10:37 pm    Post subject: Reply with quote

For speed you may wish to refer to ISO2000 to look at the support ITIL provides to this standard, Dr Jenny Dugmore has done a lot of work on this ( search her on the WWW ). Also, the ITIL book The Bussiness Perspective ISBN 0113308949 would help formulate questions.

I suppose a good icebreaker would be "So why do you think you need to improve Service Management?"

Hope this helps
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.