ITIL v3 Seminar at British Computer Society observations

UKVIKING

Folks

I went to the BCS seminar yesterday in London to hear Aiden Lawes speak about the up coming ITIL v3 refresh

My thoughts

First the ITIL v3 seminar was very high level. no detail or depth
Second,

ITIL v3 breaks ITIL / ITSM Into the following

Service Strategy
Service Transition
Service Implementation
Service Operations
Service Improvement

instead of the current model

Service Delivery
Service Support
etc

The 10 disciplines are still there

and so is the function

but they have separted incident mgmt from service requests finally !!

and they have a better definition of the CMDB - remember no great detail yet

So when and training qualifications

They are supposed to be finished and t eh books printed by May 2007. The 5 books are suppose to cost 85 pounds but you can get the set for 300 pounds - CD, or online versions are available

If it comes out in May 20007, what about qualifications

All current quals are giong to be valid and the holders can 'upgrade' to the new version

The three types of course / certification

Foundation / Practioner / Manager (Master)

will still exist

The foundation will probably not change at all. Since it is merely an overview of the ITIL process set. The course work would just cover the 5 areas vice 2 areas.

The Practioner's course/exam/qual are I think going to expand to cover the 5 new discipline areas and the disciplines contained within

The big change I think will be the manager's certificate.

Currently, the Mgr's cert is against SS & SD, so with this changing to five subject areas, the mgr's cert will need to reflect that

There was not details about what is going to happen with the mgr's certificate/exam/course scheme

My opinion is that the mgr cert will be divided into a tiered one

Service Strategy, Service Transition, Service Implementation, Service Operations, Service Improvement

1 subject expert
2 subject expert
3 subject expert
4 subject expert
5 subject expect

Not every body needs all 5.
The Strategy one is Business focused & executive focused
Transition is project mgmt related
Implementatin is PM and Operations related
OPerations is of course Operations related
Improvement is Service mgmt, pm, and ops related

From what Aiden says, they are still discussing this - APMG, EXIN & ISEB.

What about ITIL v2.

From what I could gather from the seminar, ITIL v3 is merely reorganizing the disciplines and adding new ones and expanding some of them

I have the Manager's certificate. When the upgrade course/exam comes for v3 equivilent, I will most likely take the courses

However, I am not worried about the new version because a lot of companies are still trying to get v2 under their belt.

Since I work for myself as a contractor, it is merely a part of teh continuous education in the IT world.
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

UKVIKING · Posted: Fri Feb 16, 2007 4:35 pm Post subject:

service design vice service implementation
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

Cekir · Posted: Fri Feb 16, 2007 5:02 pm Post subject:

OK, so what about the practitioner level?
From what you are saying it looks like the Manager cert is took the role of specialization which was the practitioner cert role in v2. Do they have any differences in v3?
_________________
Krzysztof (Chris) Baczkiewicz
IT Standards Support
Eracent

ITILadmin · Senior Itiler Joined: Oct 19, 2004 Posts: 162

John: Thanks for that excellent feedback. The basic core (disciplines) seems to be reasonably unaffected, which I know a lot of folks will be happy about. Interesting timescale as well.

Cheers.

UKVIKING · Posted: Fri Feb 16, 2007 11:39 pm Post subject:

Cekir

The Practitioner roles will probably expand into the five areas

In my humble opinion, the Practioner roles would most likely expand.

For example, the Change Config Release Practioner would probably dvide into a Service Operational one - which is what I do - a Service Design and Service Transition one

It also depends on what they want teh pratcioner exams to represent
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

SimonTalks

UKVIKING · Posted: Sat Feb 17, 2007 3:49 am Post subject:

SimonTalks

Nope. The slide showed a separate discipline for

Alarm Management
Incident Management
Request management

You know in Incident/Service Desk - where the concept incident is defined...yadda yadda yadda 0 and then any other issue raised to the service desk other than the above is still classified as an incident even though they are SERVICE REQUESTS !!!

And the incident workflow - which has the decision tree Is this a Service Request - if true go to service request process

From a Change Mgmt point of view, whether the 'incident' in question is an incident, problem or a service request, the 'incident' or request for change is still a request for a change.

I dont think any process you set up for Change Mgmt using ITIL v2 is going to be greatly impacted by v3. But what every impact is going to be beneficial..... or I hope it will

Just progress your process
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

skeptic · Newbie Joined: Feb 20, 2007 Posts: 14

Great leapin' lizards - 300 quid! plus a "transition" training course... Sigh, better go find another contract
_________________
The IT Skeptic
see you at itskeptic.org

UKVIKING · Posted: Tue Feb 20, 2007 6:47 pm Post subject:

Skeptic,

it is £85 per book which is £420 using mathematics from school

They discount the whole set to £300 if you buy the whole set or £___ if you just get the online version

Then of course the courseware for getting the certifications.. £££$$$

Just like the Microsquash certifiation, Sun, RedHat etc... .. I hear someone singing 'Money.. Money.. Money'
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

skeptic · Newbie Joined: Feb 20, 2007 Posts: 14

At least you get paid in pounds, John. i get teeny little South Pacific Pesos. Rolling Eyes

_________________
The IT Skeptic
see you at itskeptic.org

UKVIKING · Posted: Wed Feb 21, 2007 11:35 pm Post subject:

Well TRUE

I also enjoy the wonderous weather here in London as well

I would have prefered to remain in the US in Hawaii
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter


Create an account	Home · Topics · Downloads · Your Account · Submit News · Top 10


Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.