Posted: Tue Feb 20, 2007 8:04 am Post subject: CSF's for IM and PM
I have had a quick scan on the forum but didn't see anything relating to this area. Does anyone have any good examples of CSF's for IM (or PM for that matter). The SS book offers a good start but does anyone have any others?
Some that I have considered are:
Incident and Problem Manager appointed and certified to practitioner
Training programme for Incident and problem handlers
Shared problem solving methods (brainstorming, ishikawa, K&T)
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