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ITIL :: View topic - Problem Review Board
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Problem Review Board

 
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Jakers
Newbie
Newbie


Joined: Mar 09, 2007
Posts: 1
PostPosted: Sat Mar 10, 2007 2:49 am    Post subject: Problem Review Board Reply with quote
We are trying to improve our Problem Review Board.

To be honest our current review board sucks. We have high level IT Managers that are part of our board but do not say anything during our review sessions. Our council/board is lacking. Any suggestions on how to define the role of a board member? Also who should the members of the council be?
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3115
Location: London, UK
PostPosted: Sat Mar 10, 2007 7:08 am    Post subject: Reply with quote
Jakes

What is the purpose of the Board... really

Is it to determine which problems are tackled by the Problem Management team

or

is it a forum where the senior managers can watch the operational types whine whine and mea max culpa

First you need to re-define the purpose of the Problem Review Board
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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