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ITIL :: View topic - Certification questions (couldn't find in a search)
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Certification questions (couldn't find in a search)

 
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cscordo
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PostPosted: Tue Feb 20, 2007 8:26 am    Post subject: Certification questions (couldn't find in a search) Reply with quote

After a lot of searching / reading, I have a couple of assumptions which I'd appreciate clarification on.

*Please confirm: There are 2 flavors of ITIL Foundation exam
1. EXIN: IT Service Management Foundation
2. ISEB: Foundation Certificate in Programme/Project Support

*Is it correct that both of these exams, if passed, hold equal stature as ITIL Foundation certificates by the governing body (OGC)?

*If I scheduled myself directly through Prometric for one of these exams, would the governing body (OGC?) be notified by Prometric of me passing/failing it?

*Can the same study material be used for either of these exams?

*What is the standardized documentation for the Foundation certificate (eg. As the PMBOK is the standard docs for the PMP certification)

.......

I tried searching all topics with basic terms and consistently returned 0 results.

Thanks,
Chris
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3312
Location: London, UK

PostPosted: Tue Feb 20, 2007 3:53 pm    Post subject: Reply with quote

Both exams are valid for a foundation exam

the exin has a section on security. iseb does not

the ogc does not care if you take an exam. it is not in their remit

but when you register, you get a candidate number. most likely taht follows you.

You receive a certificate/score when you pass

you need the notice for the practioners

the foundation exam is based on a 3 day course

look at the double u double u double u dot bcs dot org

there is a section for iseb exams and standards for itil courseware and certifications since the bcs run it
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cscordo
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PostPosted: Tue Feb 20, 2007 11:52 pm    Post subject: Reply with quote

Quote:

but when you register, you get a candidate number. most likely taht follows you.


When I register through Prometric for the exam, or somewhere else?

Quote:
the foundation exam is based on a 3 day course


Is this a mandatory course, or can I study at my own pace and take the exam as mentioned a couple of threads down?

Thank you for the information,
Chris
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LizGallacher
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Joined: Aug 31, 2005
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Location: UK

PostPosted: Wed Feb 21, 2007 8:17 am    Post subject: Reply with quote

The ISEB qualificatio is Foundation Certificate in IT Service Management, not as stated above.
You CAN self study for Foundation, although a course is much better.
If self-study, you register with Pro-metric and sit the exam through a testcentre. You will be given a candidate number on your certificate. ISEB exas are usually taken at the end of a course, and sent off for marking. The passmark is 26 out of 40, whichever one you take.
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cscordo
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PostPosted: Wed Feb 21, 2007 10:40 pm    Post subject: Reply with quote

Thanks Liz,

After spending thousands on a PMI course to pass my PMP exam, my budget is pretty shoestring right now. I've picked up some materials based on advice from this forum, and would like to guage my abilities on sample exams after working with these for a bit.
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UKVIKING
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PostPosted: Tue Feb 27, 2007 8:00 am    Post subject: Reply with quote

You need some sort of course material from either the three day course - online

merely reading this forum aint going to help you much

The exam is multiple choice (guess) and you have to pass 26/40

You need the mini books for ITIL to start (8.95 GBP) and some reading material.

If you spent $$$$ on the PMP course and exam, and the exam is highly regarded.... should you not spend the same kind of $ on the ITIL Foundation exam which is key to the rest of the exams ?
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John Hardesty
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LizGallacher
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PostPosted: Tue Feb 27, 2007 8:20 am    Post subject: Reply with quote

I agree 100% with John above. If you have to do it self-study, then get the book "Foundations of IT Service Management, based on ITIL" from the EXIN bookshop. ISBN 9077212582
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cscordo
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PostPosted: Wed Feb 28, 2007 12:04 am    Post subject: Reply with quote

Of course I'm relying on actual material and not this forum for exam preparation!

I've been studying through the use of:
*"Foundations of IT Service Management, based on ITIL" (book)
*ITIL Learning guides which I purchased (presentations, flashcards, etc)
*Sample ITIL tests

Does this seem sufficient?
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LizGallacher
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PostPosted: Wed Feb 28, 2007 2:22 am    Post subject: Reply with quote

This sould be suficient, but you wil only know when you sit the exam, so do get practice at that!
Good luck!
(Practitioner and Manager level cannot be done by self-study)
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UKVIKING
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PostPosted: Wed Feb 28, 2007 4:05 am    Post subject: Reply with quote

cscordo,

The test itself is a 40 question multiple guess test like the microsoft certification exams


One of the fun things you need to watch out for

Trick questions

The setup talks about 1 process in great detail and the question talks about another related process

the answer (wrong) related to the setup details
the right answer most likely inferrs the details and uses the other process which was in the question ....

you have the right material....
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John Hardesty
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cscordo
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PostPosted: Wed Feb 28, 2007 9:30 am    Post subject: Reply with quote

Thanks for the tips-

I was under the impression that this was one of the less "sneaky" exams by way of trick questions, so I'll definitely keep an eye out!

I'm not going to attempt the sample exams I have until I've memory mapped each process-
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WendyB
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Joined: Apr 03, 2006
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PostPosted: Tue Mar 06, 2007 4:25 am    Post subject: Reply with quote

Good luck on the exam.

I took foundations on my own - and it was a bear because I overstudied. However, the extra learning came in handy later when I took the IPSR and IPRC, not to mention the Service Managers.

Mindmapping is a good idea, so are mnemonics. I found that they worked better for me than the mind maps.

Another book I would recommend, is the itSMF pocket guide - IT Service Management. Mine has been well loved. Smile

All told, I spent about $100 US for materials, then $150 for the exam.
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blah247
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PostPosted: Thu Mar 08, 2007 8:37 am    Post subject: Reply with quote

cscordo wrote:

After spending thousands on a PMI course to pass my PMP exam, my budget is pretty shoestring right now. I've picked up some materials based on advice from this forum, and would like to guage my abilities on sample exams after working with these for a bit.


You took an expensive PMI course. I just used Rita's guide to the PMP and passed first time around. For this test I'm using 'Foundations of IT Service Management - based on ITIL' ISBN 9077212582. It seems to be put in the same format as the PMBOK so you should be familiar with it. I haven't taken the test yet but I can't imagine 40 questions should be that difficult... especially when you've already passed the 200 question 4 hour PMP exam.

Good luck!
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