Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: KBruce
New Today: 27
New Yesterday: 200
Overall: 130589

People Online:
Visitors: 46
Members: 3
Total: 49 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Case study
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Case study

 
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Certification
View previous topic :: View next topic  
Author Message
Rache
Itiler


Joined: Feb 18, 2006
Posts: 27
Location: Newcastle Upon Tyne

PostPosted: Sat Mar 10, 2007 3:12 am    Post subject: Case study Reply with quote

Does any one have or has anyone seen a case study for a practitioner exam I am about to go on the Service Desk and Incident one and am on a list for the problem one but wanted to read up first _ I have the service delivery and service support books as well as little itil and have passed the foundation but a sample case study would be useful I have no idea the type of questions they would ask?

Rache[/quote]
Back to top
View user's profile
LizGallacher
Senior Itiler


Joined: Aug 31, 2005
Posts: 550
Location: UK

PostPosted: Sun Mar 11, 2007 9:22 pm    Post subject: Reply with quote

You will be given the case study as part of the course. There is plenty of time to rad it then. The Practitioner courses are mostly practical work, and you will be well used to answering questions on the case study by the end. I see no advantage in having it in advance.
One thin to be careful of - the multiple choice part of the exam is not the same as the Foundation - there may be a couple of similar questions, but it is much more of the "look at the 10 Incidents listed - how many Problems would you raise as a result" sort of question - involving some analysis. You do have more time than on the Foundation also.
_________________
Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
Back to top
View user's profile Send e-mail Visit poster's website
Rache
Itiler


Joined: Feb 18, 2006
Posts: 27
Location: Newcastle Upon Tyne

PostPosted: Mon Mar 12, 2007 12:03 am    Post subject: Reply with quote

Thanks for that those sorts of questions sound ok ish it proves you can do the work in stead of learn the theory / reading which I felt the foundation exam proved more.
Thanks
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Certification All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.